On the 21st and 22nd of February 2017, Gov2u in collaboration with eGovlab conducted two workshops in Athens in order to test the usability of the e-Skills Match platform. The main purpose of these workshops was to understand the user experience, identify potential shortcomings of the demo platform and to map the user journey.
The first part of the workshop, during both days, consisted of the presentation of the platform by eGovlab’s staff. The main features of the platform’s usage were explained and the process of filling the Self-Assessment form and the e-Portfolio were demonstrated. Moreover, the participants had the opportunity to learn more about the job profiles and how different competences apply to each profile.
During the second part of the workshop, participants answered a 10 question survey and later on they worked either individually or in groups on 3 exercises. The questions mainly focused on the user’s experience while navigating the platform. The ICT professionals that participated in these workshops were asked to express their thoughts, expectations, feelings and let-downs while navigating through the different platform features. During the final exercise the ICT professionals were provided with blank papers in order to sketch their suggestions of how to improve the e-Skills Match platform.