On the 22nd of February 2017 Fondazione Politecnico di Milano conducted a usability workshop to test the e-Skills Match platform. The usability workshops are part of a series of tests run by the e-Skills Match consortium in order to ensure that the platform runs smoothly and is ready to be used by the public. The aforementioned workshop gathered 9 ICT professionals.
As with the rest of the workshops, the gathering was divided in two sections. The first section was more theoretical and it consisted of the presentation of the platform’s features and tools. After the introduction the professionals were given the chance to get more acquainted with the platform and complete their self-assessment.
The second section was more practical and it comprised of some exercises. The exercises involved filling in some questionnaires that aimed to measure the user’s satisfaction. Additionally, the ICT professionals were asked to sketch on a blank sheet of paper possible improvements for the website.
Overall, the main objective of this series of workshops is to understand the user experience, identify potential shortcomings of the demo platform and map the user journey.